I like the title and the structure a lot, it gives a strong feeling of combining strong factual base with concrete advice/principles. There are several aspects that I feel I need to learn more about after reading the first chapter and that I believe is a good sign! - It clearly shows that you are an authority in the field and that you know this broadly and deeply - The references to Branson, Yunus et al are very good and strong proof points, actually I would buy the book just for learning more about their stories from this leadership/work structure perspective. Ericsson, Billing & Customer Care, Sweden Your approach in the book is very practical. This I believe will be most helpful to the practitioner. You have managed to distil theory into good bite size chunks that will be very helpful to someone out in the field. I enjoyed reading it. Overall, I loved it. There are some strong linkages with Semler’s 1993 book “Maverick”.