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Difficult Conversations

Difficult Conversations

Douglas Stone, Bruce Patton, Sheila Heen, and Roger Fisher
9780143118442

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The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask"

We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:

- Decipher the underlying structure of every difficult conversation
- Start a conversation without defensiveness
- Listen for the meaning of what is not said
- Stay balanced in the face of attacks and accusations
- Move from emotion to productive problem solving

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ISBN:
9780143118442
Dimensions (WxH):
5.1 x 7.8
Publisher:
Penguin Publishing Group
Publication Date:
November 02, 2010

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