Difficult Conversations

Difficult Conversations

by Douglas Stone, Bruce Patton, Sheila Heen, and Roger Fisher
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Version:
ISBN:
9780143118442
Dimensions (WxH):
5.0 x 7.5
Publisher:
Penguin Group USA
Publication Date:
November 02, 2010
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Overview

The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask"

We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:

* Decipher the underlying structure of every difficult conversation
* Start a conversation without defensiveness
* Listen for the meaning of what is not said
* Stay balanced in the face of attacks and accusations
* Move from emotion to productive problem solving

 

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Other Books by This Author
Getting Ready to Negotiate: The Getting to Yes Workbook by Fisher, Roger/ Ertel, Danny
Getting to Yes: Negotiating Agreement Without Giving in
Thanks for the Feedback: The Science and Art of Receiving Feedback Well, Even When It Is Off Base, Unfair, poorly Delivered, and, Frankly, You're Not In The Mood by Stone, Douglas/ Heen, Sheila
Getting It Done: How to Lead When You're in Charge by Fisher, Roger