In forty-two years of adjusting insurance claims I saw many people become anxious and uncertain when faced with filing an insurance claim. This book was written to help these people approach their meeting with the insurance adjuster with a calm, assured attitude. This book is written so the material will make the person(s) with a claim more knowledgeable of the claims process and vocabulary. Thus communication during claims process with the adjuster is more comfortable and the results more positive. This problem has been reduced in recent years. This is good reading for someone who may be thinking about becoming an adjuster. It will give them information that might give them enouragement to look into the subject further.